Privacy Policy | 377jili Official - Secure Gaming in Philippines

Introduction and Scope

This Privacy Policy outlines how 377jili handles the personal information of users within the Philippines. It applies to all services provided through our website and official applications.

Please note that this policy does not extend to third-party websites or external services. Once you click a link that redirects you away from our platform, the privacy practices of that third-party entity will apply.

Personal Information We Collect

To provide a secure gaming environment, we collect the following categories of data:

• Account & Identity: Usernames, passwords, email addresses, and phone numbers used for registration and account recovery.
• Verification Documents: Government-issued IDs and proof of address to confirm age and identity.
• Payment Data: Details related to deposits and withdrawals processed through our partner payment providers.
• Gaming Activity: History of games played, transaction records, and bonus utilization.
• Technical Data: IP addresses, browser type, device specifications, and operating system for security and optimization.
• Communication: Records of interactions with our support team via available site channels.

How We Collect Data

We gather information through three primary methods:

• Direct Interaction: Information you provide when registering, updating your profile, or contacting support.
• Automated Collection: Technical data collected via cookies and server logs as you navigate our platform.
• Service Providers: Data received from our partner payment and verification providers to ensure transaction validity.

Why We Use Data

Your data is processed for the following essential purposes:

• Managing your account and providing a personalized gaming experience.
• Processing deposits and withdrawals in ₱ (PHP).
• Verifying that users are of legal age and preventing multi-accounting or fraudulent activity.
• Fulfilling legal obligations required of gambling operators in the Philippines.
• Improving site performance and security through technical analysis.
• Sending promotional updates and marketing materials, provided you have given explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Partners: Payment processors, identity verification services, and technical infrastructure providers essential to our operations.
• Legal Authorities: When required by applicable law, court order, or regulatory request to prevent fraud or money laundering.

How We Protect Data

We employ industry-standard security measures to protect your information:

• Encryption protocols for data in transit to prevent unauthorized interception.
• Strict internal access controls ensuring only authorized personnel can view sensitive data.
• Isolation of payment data to reduce exposure risks.
• Continuous monitoring of systems to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your jurisdiction, you have the following rights regarding your data:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request the deletion of your data (the "right to be forgotten").
• The right to object to or withdraw consent for marketing communications.
• The right to data portability.

To exercise these rights, please contact our support team via the channels available on the Support page.

Important Note: Even after an account is closed, we are legally required to retain certain data to comply with anti-money laundering (AML) and gambling regulations in the Philippines.

How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Following account closure, we maintain specific records for the timeframe required by applicable law in the Philippines to ensure regulatory compliance.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who believe a minor has registered on our platform are encouraged to report the account immediately through our support channels.

Cross-Border Transfers

To maintain a global standard of service, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage users to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels listed on our Support page.